Find answers to your queries related to Credit Card rewards, late charges, repayment, lost cards, insurance claims & more. This information will help you compare and choose the perfect credit card, just for you.
What is the minimum salary required to get a credit card?
The minimum salary required depends on the bank and type of card being applied for. The UAE Central Bank had mandated a minimum salary requirement of Dh 5000 per month.
What is a credit limit?
Your credit limit is the maximum you can spend on your credit card. The credit limit offered to you will depend on the assessment made by the bank.
Can I withdraw cash using my credit card?
Yes, you can withdraw cash from ATMs using your credit card with a cash advance fee or processing fee applicable on such withdrawals.
Is there a fee charged on credit card transactions abroad?
Yes, most banks charge a foreign exchange fees on payments made outside the country. The foreign exchange fees may vary from bank to bank.
Is it mandatory for my company to be listed to avail a credit card?
It is not mandatory for the company to be listed to apply for a credit card. However, some banks may have a company listing requirement. The applicant should qualify as per the bank’s policy requirement.
What is the minimum payment that I need to make?
Most banks require you to pay a minimum of 5% of the outstanding or AED 100, whichever is higher each month.
How can I avoid paying interest on my credit card?
You can avoid paying interest on your credit card if the total outstanding amount is paid off before the due date.
How do I pay lower interest rates on my credit card?
You can lower your interest rate by transferring the outstanding balance to a card offering a lower interest rate. You can take advantage of 0% payment plans and easy payment plans. Alternatively, you will not pay any interest if the total outstanding is paid in full.
How do I remember to pay my credit card outstanding on time ?
The best way to pay your credit card bill is to authorize a standing instruction from your bank account for credit card payment. Alternatively, most banks have the facility to make online payments to credit cards issued from other banks. Some banks also send you reminder messages few days before the due-date.
What happens if my card is lost or stolen?
Please call the bank’s call-center immediately for blocking your card. Some banks offer card blocking facility online through their internet banking.
Do I need to activate my credit card after receiving it?
Yes, for security reasons the card would be de-activated. You may activate the card either by calling the bank’s call-center or by sending an SMS or by using their internet banking. Some banks also offer the facility to activate cards using their ATMs. Card activation process is very simple and happens instantly.
What is 3D Secure?
3D Secure is a security feature which provides you with additional security when you shop online using your credit or debit card. This is available on merchant websites which subscribe to the services of MasterCard SecureCode or Verified by Visa. Every time you make an online payment with a registered merchant, you will be asked to enter a One Time Password [OTP] which will be sent to you on your registered mobile no. with the bank. The OTP we send you will be unique for each transaction and is usually valid for 10 minutes. If your OTP is incorrect the transaction will get declined.
I have a retail transaction that I’d like to convert into an Easy Installment Plan. How many days do I have before I can decide to convert this transaction into an Easy Installment?
You can convert a transaction into an EIP once it is posted on your card and before your next statement is generated.
How can I convert my retail transaction into an Easy Instalment Plan?
You can convert eligible retail transactions into EIP using the bank’s call-center, internet banking or mobile banking. Some banks also offer this feature through SMS.
Can I convert a transaction made by my Supplementary card holder into an Easy Installment Plan?
Yes, transactions made on a supplementary card can be booked into Easy Installment plans
However, only the primary card holder can authorize the booking.
Can my supplementary card holder convert one of his/ her purchases into an Easy Installment Plan?
No, Only the primary card member can authorize account activity.
Can I convert the cash withdrawn from my card into an Easy Installment Plan?
Only selected retail purchases are eligible to be converted into Easy Installment Plans. Cash withdrawals cannot be converted into EIP.